Delete your account and data
Last updated 6 November 2026This page is for people who use the LoopCapture Visitor app, the LoopCapture app for exhibitor staff, or a company account. Pick the way that fits you. If you cannot use the app, send the request form at the bottom.
What happens
What we delete
Visitor account: your login, your profile (name, company, role, email), favourites, notes, muted stalls and the app links sent to your number. Staff account: your login is removed and you no longer appear on the team. Company account: its leads, files and team. Business-card photos go with their leads.
What we keep, and why
Each stall keeps its own record of meeting you, with your consent. That record belongs to the stall: ask the stall to erase it, or reply STOP to stop its messages. We keep the log of messages we sent (who was written to and whether it went, never the text) for up to 12 months, and invoices and tax records for as long as the law requires. A short record of your request is kept for up to 24 months to show that we acted.
How long it takes
We reply within 7 days. Before we delete anything we check it is you, with a WhatsApp message to the mobile number you give (or an email to your address). We finish within 30 days of your request.
