Refund policy

How cancellations and refunds work for exhibitions, per-lead bills and add-ons. No prices here: you always see the price in the app before you pay.

1. The short version

• Your first exhibition and the first 100 leads of every exhibition are free, so there is usually nothing to refund.
• Per-lead bills are raised after the show for leads you actually captured. Duplicates you merged and test leads are not billed.
• Pre-paid exhibition fees are refunded in full if you cancel before the show starts or the organiser cancels it.

2. Pre-paid exhibition fee

Cancel any time before 00:00 on the first show day (venue time) for a full refund. Once the show has started the fee is not refundable, because the stall team has been using the paid features. If the organiser cancels or postpones the exhibition, you choose: a full refund, or the fee moved to the new dates or another show within 12 months.

3. Per-lead bills after the show

You get the bill within 2 days of the show ending, with every billable lead listed. Check it within 15 days. We remove from the bill, without question: duplicate leads you merged, leads marked as test, and leads erased at the visitor’s request during the show. If you have already paid, we refund the difference.

4. Email credit

Email to visitors, and messages sent from LoopCapture WhatsApp, use credit at the rate shown before each send; your own WhatsApp API is billed by your provider, not by us. Delivered messages are not refundable. Unused credit is refunded on request, or kept for your next exhibition.

5. Kiosk, branding and organiser bundles

Add-ons bought for one exhibition follow the same rule as the exhibition fee: full refund before the show starts, none after. Organiser bundles are refunded for every exhibitor seat that was never activated, when requested within 30 days of the show ending.

6. Service problems

If LoopCapture was unavailable for more than 4 hours during your show hours, or a fault on our side lost leads, tell us within 30 days. We credit or refund the affected exhibition in proportion, up to the full fee.

7. How refunds are paid

To the original payment method (UPI, card or bank transfer) within 7 working days of approval. For card payments your bank may take a few more days. We issue a credit note for every refund.

8. How to ask

Email hello@loopcapture.in from your admin account with the exhibition name and invoice number, or use "Report a problem" on the invoice in the Exhibitor Panel. We reply within 2 working days.